Health & Community Services Complaints Commissioner

The office of the Health and Community Services Complaints Commissioner:

Helps people - service users, carers and service providers - resolve complaints about health and community services, when a direct approach to the service provider is either unreasonable, or has not succeeded
Covers health and community services across the public, private and non-government sectors
Handles complaints confidentially and impartially
Provides training and coaching about making and responding to complaints
Monitors and reports complaint trends
Makes recommendations to improve safety and quality
Is an independent statutory officer
Was established by the Health and Community Services Complaints Act 2004 proclaimed on 3 October 2005

Enquiry service telephone
8226 8666, Monday to Thursday 10.00am to 4.00pm

Reception telephone
8226 8652, Monday to Friday 9.00am to 5.00pm
This number does not handle any aspect of dealing with a complaint.

Toll free in regional South Australia
1800 232 007, Monday to Thursday 10.00am to 4.00pm

Fax
8226 8620

Mail address
PO Box 199 Rundle Mall Adelaide 5000

Website (with direct email link)
www.hcscc.sa.gov.au

Interpreter service
Please let us know which language you prefer and we will organise an interpreter.